Privacy Policy
Your privacy matters to us. Learn how novexalithicnova protects and manages your personal information with complete transparency.
Introduction and Overview
novexalithicnova ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our financial planning services and visit our website at novexalithicnova.sbs. We understand that trust is fundamental to financial services, and we take our responsibility to protect your information seriously.
This policy applies to all interactions you have with novexalithicnova, including our website, mobile applications, email communications, and any other services we provide. By using our services, you agree to the collection and use of information in accordance with this policy.
We are committed to maintaining the highest standards of data protection and privacy. Your personal information is never sold to third parties, and we only use it to provide you with better financial planning services.
Information We Collect
Personal Information
We collect various types of personal information when you interact with our services:
- Contact information including name, email address, phone number, and mailing address
- Financial information such as income, expenses, investment goals, and risk tolerance
- Account credentials and authentication information
- Payment information and transaction history
- Demographics and preferences for personalized service
Technical Information
When you use our website and services, we automatically collect certain technical information:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our site
- Cookies and similar tracking technologies
- Log files and usage patterns
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Communication and service delivery | 7 years after account closure |
| Financial Data | Financial planning and analysis | 7 years as required by law |
| Usage Analytics | Service improvement | 2 years or until withdrawn |
How We Use Your Information
We use your personal information for several legitimate business purposes that directly benefit your financial planning experience:
Primary Service Purposes
- Creating and maintaining your financial plans and investment strategies
- Providing personalized financial advice and recommendations
- Processing transactions and managing your account
- Sending important updates about your financial plans and market conditions
- Offering customer support and responding to your inquiries
Security and Legal Compliance
We also use your information to ensure security and meet legal requirements:
- Verifying your identity and preventing fraud
- Complying with financial regulations and reporting requirements
- Monitoring for suspicious activities and protecting against cyber threats
- Maintaining accurate records as required by Malaysian financial laws
Data Sharing and Third Parties
We understand that your financial information is highly sensitive. We limit data sharing to essential business purposes and trusted partners who help us provide better services to you.
When We Share Information
We may share your information in the following circumstances:
- With financial institutions to process transactions and investments
- With technology providers who support our platform security and functionality
- With regulatory authorities when required by Malaysian financial law
- With professional advisors including auditors and legal counsel
- In case of business merger or acquisition, subject to continued privacy protection
We never sell your personal information to marketers or advertisers. All third-party relationships are governed by strict confidentiality agreements.
Your Privacy Rights
You have significant control over your personal information. We believe in empowering you with clear rights and easy ways to exercise them.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting us.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial records.
Limit Processing
Restrict how we use your information while maintaining essential account services and legal compliance.
Data Portability
Export your financial data in a structured format to transfer to another service provider if desired.
Opt-Out Options
Withdraw consent for non-essential communications and data processing while keeping your account active.
Data Security Measures
Protecting your financial information requires robust security measures. We implement multiple layers of protection to safeguard your data against unauthorized access, theft, and misuse.
Technical Security
- 256-bit SSL encryption for all data transmission
- Advanced firewall protection and intrusion detection systems
- Regular security audits and penetration testing
- Secure cloud storage with redundant backups
- Multi-factor authentication for account access
Administrative Security
- Employee background checks and security training
- Access controls limiting data access to authorized personnel only
- Regular security policy updates and compliance monitoring
- Incident response procedures for security breaches
- Third-party security certifications and compliance standards
International Data Transfers
As a Malaysian-based financial services company, we primarily process data within Malaysia. However, some of our technology partners and service providers may be located in other countries with strong data protection laws.
When we transfer data internationally, we ensure adequate protection through:
- Contractual commitments requiring equivalent protection standards
- Transfers only to countries with adequate data protection laws
- Regular monitoring of international partners' security practices
- Compliance with Malaysian Personal Data Protection Act requirements
Data Retention and Deletion
We retain your personal information only as long as necessary to provide services and meet legal requirements. Our retention periods are based on the type of information and applicable regulations.
Retention Schedule
- Financial planning records: 7 years after account closure
- Transaction records: 7 years as required by Malaysian law
- Communication records: 3 years after last contact
- Marketing preferences: Until withdrawal of consent
- Technical logs: 1 year unless required for security investigation
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request early deletion of certain information types, subject to legal requirements.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website and provide personalized services. These technologies help us understand how you use our site and improve our services.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Analytics cookies to understand site usage patterns
- Preference cookies to remember your settings
- Performance cookies to optimize loading times
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or prominent notices on our website.
We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.
Contact Information for Privacy Matters
If you have questions about this Privacy Policy or want to exercise your privacy rights, please don't hesitate to contact us. We're committed to addressing your concerns promptly and transparently.
Privacy Officer Contact
Address: Jalan Seremban, Plaza Angsana, Jalan Kuala Pilah, Plaza Ampangan, 70400 Seremban, Negeri Sembilan, Malaysia
Phone: +60379324477
Email: info@novexalithicnova.sbs
Privacy Email: privacy@novexalithicnova.sbs